Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the ClusterSight website and ClickHouse observability platform (collectively, the “Service”) operated by ClusterSight (“we,” “our,” or “us”).

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

ClusterSight provides a cloud-based observability platform for ClickHouse databases, including health scoring, alerting, query inspection, and performance monitoring features. The specific features available to you depend on the plan you subscribe to. We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

3. Accounts and Registration

• You must provide accurate and complete information when registering.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You may not share your account with others or create accounts for automated access without our consent.
• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

4. Subscriptions and Billing

4.1 Plans

The Service is offered on Free, Pro, and Enterprise plans as described on our pricing page. Plan details, including pricing and included features, are subject to change with 30 days' notice.

4.2 Payment

Paid plans are billed monthly or annually in advance. All fees are non-refundable except as required by law or as expressly stated in these Terms. You authorize us to charge your payment method on each billing date.

4.3 Taxes

Prices do not include applicable taxes. You are responsible for all taxes associated with your use of the Service.

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or redistribute access to the Service without our written consent
• Introduce malicious code, viruses, or disruptive components
• Scrape or systematically extract data from the Service
• Use the Service in any way that could damage, disable, or impair it

6. Your Data

6.1 Ownership

You retain all rights to the data you submit to the Service, including ClickHouse metrics and query data (“Customer Data”). We do not claim ownership of your Customer Data.

6.2 License to Us

You grant us a limited, non-exclusive license to process Customer Data solely to provide and improve the Service. We will not use your Customer Data for advertising or share it with third parties except as described in our Privacy Policy.

6.3 Data Export and Deletion

You may export your data at any time while your account is active. Upon account termination, we will delete your Customer Data within 90 days unless legally required to retain it.

7. Intellectual Property

The Service, including all software, designs, text, and graphics, is owned by ClusterSight and protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property other than the limited right to use the Service as described herein. “ClusterSight” and associated logos are our trademarks. You may not use them without our prior written consent.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or disclosed pursuant to a legal requirement.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLUSTERSIGHT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClusterSight and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your account for violation of these Terms, non-payment, or at our discretion with 30 days' notice. Upon termination, all licenses granted to you immediately terminate and you must cease use of the Service.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice within the Service at least 30 days before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. General

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClusterSight.
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights freely.

16. Contact

Questions about these Terms? Contact us at: