Privacy Policy

1. Introduction

ClusterSight (“we,” “our,” or “us”) operates the website at clustersight.io and provides a ClickHouse observability platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, company name, and role when you register or join our waitlist.
• Billing information: Payment details processed securely via our payment provider. We do not store full card numbers.
• Communications: Messages you send us via email or support channels.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent, and navigation paths within the Service.
• Device and browser data: IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies: We use cookies to maintain sessions and improve your experience. See Section 6 for details.

2.3 ClickHouse Metrics Data

When you connect your ClickHouse cluster to the Service, we collect performance metrics, query statistics, and health data from your cluster. This data is used solely to provide the Service and is not shared with third parties for advertising or profiling purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related notices
• Send you product updates, alerts, and technical notices
• Respond to your comments and support requests
• Monitor usage patterns to detect and prevent abuse
• Comply with legal obligations
• Send marketing communications (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

• Service providers: Vendors who help us operate the Service (hosting, payment processing, analytics), bound by confidentiality agreements.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
• Legal compliance: When required by law or to protect our rights, users, or the public.
• With your consent: For any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. ClickHouse metrics data is retained per your plan's retention period (30 days on Free, 90 days on Pro). You may request deletion of your data at any time by contacting us at privacy@clustersight.io.

6. Cookies

We use strictly necessary cookies for authentication and session management, and optional analytics cookies to understand how the Service is used. You can control cookie settings through your browser. Disabling non-essential cookies will not affect core functionality.

7. Security

We implement industry-standard security measures including TLS encryption in transit, encryption at rest, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take reasonable steps to protect your data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@clustersight.io. We will respond within 30 days.

9. International Transfers

ClusterSight is based in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US or other countries. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

10. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Service at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at: